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FAQ's

About us


When can I contact you?

How fast can you handle requests submitted to technical support?

Can you provide me a consultation or advice about some products?

Are you a pharmacy?


 

Orders


How can I make an order?

I issued the order, but its status still has not changed. Why it is not sent?

I paid for the order but have not received the tracking number on my e-mail.

My order has been shipped, but the tracking number is not displayed by the delivery service, what's the problem?

Why is my order distributed in four parcels?

Can I return my order after it has been delivered?

If I have not registered how do I know the status of my order?


 

Account, Security and Personal Data


I want to delete my account, how can I do it?

How do use my personal information?

Do I need to create an account?


 

Delivery


Where can I see the list of countries to which you deliver your products?

Did you ship via Express Mail or Courier?

Can I change the delivery address of my order before sending?

What should I do if my parcel has not arrived / was lost?

Why while being shipped, the tracking number of one of my parcels shows a different export country than mine?

Where I can track my parcel?


 

Payment


What methods of payment do you accept?

What do I need to know before paying the order?

Can I cancel my order after it has already been paid for?

What other methods of payment do you accept if I couldn't pay using my card?

Are there any hidden charges for paying?


 

Products


What are generics?

Are generics safe?

Are your products genuine?

Can I request the expiration date for the products I ordered?

Can I purchase the products which aren't available in your online store?


 

If you do not see your question here, write to us at: support@great-pharma.com, on Viber WhatsApp (+38 (Ukraine) 0938670397) or Skype (great.pharma) and our technical support will respond to you in 24-48 hours.